vivamaxwin Privacy Policy

01 Introduction

vivamaxwin ("vivamaxwin," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the vivamaxwin online casino platform at vivamaxwin.app (the "Platform"). This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you register for an account, access the Platform, or interact with any of our services.

This Privacy Policy is governed by the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations, as well as applicable guidelines issued by the National Privacy Commission (NPC). By using the vivamaxwin Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

02 Personal Data We Collect

2.1 Information You Provide Directly

When you register for a vivamaxwin account or use our services, we collect:

• Identity data: Full legal name, date of birth, nationality, and gender;
• Contact data: Email address, mobile number, and residential address (including city, province, and postal code);
• Identity verification documents: Government-issued ID (e.g., PhilSys ID, passport, driver's licence, UMID), selfie photographs, and proof of address documents submitted during KYC verification;
• Financial data: GCash number, bank account details (BPI, BDO, Metrobank), and transaction history on the Platform;
• Account credentials: Username and encrypted password.

2.2 Information Collected Automatically

When you access the vivamaxwin Platform, we automatically collect:

• Device and technical data: IP address, device type, operating system, browser type and version, and screen resolution;
• Usage data: Pages visited, games played, session duration, betting history, and feature interactions;
• Location data: General geographic location derived from your IP address;
• Cookie data: Information collected through cookies and similar tracking technologies (see Section 8).

2.3 Information from Third Parties

vivamaxwin may receive personal data about you from third-party identity verification providers, payment processors, and fraud prevention services as part of our KYC and anti-money laundering (AML) compliance obligations.

03 How We Use Your Personal Data

vivamaxwin uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your vivamaxwin account;
• Identity verification: To verify your age (21+), identity, and eligibility to use the Platform in compliance with PAGCOR regulations;
• Transaction processing: To process deposits, withdrawals, and bonus credits via GCash, PayMaya, BPI, BDO, and Metrobank;
• Regulatory compliance: To fulfil our obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, and unauthorised account access;
• Customer support: To respond to your inquiries, complaints, and support requests;
• Platform improvement: To analyse usage patterns and improve the vivamaxwin Platform's features, performance, and user experience;
• Marketing communications: To send you promotional offers, bonuses, and news about vivamaxwin — only where you have provided your consent;
• Responsible gaming: To monitor gaming behaviour and provide responsible gaming tools, including deposit limits and self-exclusion, where appropriate.

04 Legal Basis for Processing

vivamaxwin processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you (i.e., to operate your vivamaxwin account and provide gaming services);
• Legal obligation: Processing required to comply with PAGCOR regulations, AMLA obligations, NPC requirements, and other applicable Philippine laws;
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have given your explicit consent. You may withdraw consent at any time.

05 Data Sharing & Disclosure

vivamaxwin does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank, to process your deposits and withdrawals;
• KYC and identity verification providers: Third-party services that assist vivamaxwin in verifying your identity and age;
• Fraud prevention and AML services: Third-party providers that help vivamaxwin detect and prevent fraudulent activity and money laundering;
• Game software providers: Licensed third-party studios that supply the games available on the vivamaxwin Platform, who may receive anonymised gameplay data;
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies, where disclosure is required by law or regulation;
• Professional advisers: Legal counsel, auditors, and accountants, where necessary for the operation of vivamaxwin's business;
• Business successors: In the event of a merger, acquisition, or sale of vivamaxwin's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

06 Data Retention

vivamaxwin retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulation. Specific retention periods include:

• Account and identity data: Retained for a minimum of five (5) years following account closure, in accordance with PAGCOR licensing requirements and AMLA obligations;
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction;
• KYC documents: Retained for a minimum of five (5) years following the end of the business relationship;
• Customer support records: Retained for three (3) years from the date of the interaction;
• Marketing consent records: Retained until you withdraw your consent, plus one (1) year thereafter as evidence of consent.

Upon expiry of the applicable retention period, vivamaxwin will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

07 Data Security

vivamaxwin implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your device and the vivamaxwin Platform is encrypted using Transport Layer Security (TLS 1.2 or higher). Sensitive data stored on our servers is encrypted using AES-256 encryption;
• Access controls: Access to personal data is restricted to authorised vivamaxwin personnel on a strict need-to-know basis, enforced through role-based access controls;
• Password security: Account passwords are stored as salted cryptographic hashes and are never stored in plain text;
• Monitoring and logging: vivamaxwin maintains audit logs of access to personal data and monitors systems for suspicious activity;
• Penetration testing: The Platform undergoes regular security assessments and penetration testing by independent security professionals.

While vivamaxwin takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for keeping your vivamaxwin login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

08 Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit the vivamaxwin Platform. They help us recognise your device, remember your preferences, and understand how you use our services.

8.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Performance cookies: Collect anonymised data about how players use the Platform (e.g., pages visited, error messages) to help us improve performance.
• Functional cookies: Remember your preferences such as language settings and game display options to personalise your experience.
• Analytics cookies: Help vivamaxwin understand aggregate usage patterns and measure the effectiveness of features and promotions.

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the vivamaxwin Platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

09 Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by vivamaxwin:

• Right to be informed: The right to know what personal data vivamaxwin collects and how it is used — as set out in this Privacy Policy;
• Right of access: The right to request a copy of the personal data vivamaxwin holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to our legal and regulatory retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact vivamaxwin's Data Protection Officer at [email protected]. We will respond to all verified requests within fifteen (15) business days in accordance with NPC guidelines. We may need to verify your identity before processing your request.

10 Children and Minors

The vivamaxwin Platform is strictly intended for adults aged 21 years and above, as required by PAGCOR regulations governing online casino gaming in the Philippines. vivamaxwin does not knowingly collect personal data from any person under the age of 21.

If vivamaxwin becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the associated account, delete the personal data, and handle any funds in accordance with applicable PAGCOR regulations. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].

11 Third-Party Links

The vivamaxwin Platform may contain references to third-party game providers and service partners. vivamaxwin is not responsible for the privacy practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party services you interact with independently of the vivamaxwin Platform.

12 Updates to This Privacy Policy

vivamaxwin reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When we make material changes, we will notify registered players via email or an in-platform notification prior to the changes taking effect.

The effective date at the top of this page indicates when this Privacy Policy was last revised. Your continued use of the vivamaxwin Platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by vivamaxwin, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the vivamaxwin Platform

For concerns about data privacy compliance, you may also contact the National Privacy Commission of the Philippines through their official channels.

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