Gaming should always be fun — never stressful. vivamaxwin is fully committed to providing a safe, fair, and responsible gaming environment for every Filipino player on our platform. Here's everything you need to know about playing smart.
Minimum age required by PAGCOR to play on vivamaxwin
Support available for players who need help or guidance
Minimum self-exclusion period — no reversal allowed
Cost to activate any responsible gaming tool on your account
vivamaxwin takes responsible gaming seriously — not just as a regulatory requirement, but as a core value.
At vivamaxwin, we believe that online gaming is a form of entertainment — and like all forms of entertainment, it works best when it stays within healthy boundaries. We know that for most of our players in Manila, Cebu, Davao, and across the Philippines, gaming on vivamaxwin is a fun way to unwind after a long day. And we want to keep it that way.
That's why vivamaxwin has built a comprehensive set of responsible gaming tools directly into the platform — free of charge, available to every registered player, and easy to activate at any time. Whether you want to set a spending limit, take a short break, or permanently exclude yourself from the platform, vivamaxwin gives you full control.
vivamaxwin also supports PAGCOR's responsible gaming framework and encourages players who feel they may be developing a gambling problem to reach out for help without hesitation. There is no shame in asking for support — and vivamaxwin will always be here to help you take that step.
⚠️ Remember: Gambling is not a way to earn money or solve financial problems. Only play with money you can afford to lose, and never chase your losses.
Gaming is entertainment, not income. vivamaxwin games are designed for fun. The house always has a mathematical edge — treat every session as the cost of entertainment, not an investment.
Set a budget before you play. Decide how much you are comfortable spending before you log in to vivamaxwin. Once that budget is gone, stop — and use our deposit limit tools to enforce it automatically.
Never gamble under the influence. Avoid playing on vivamaxwin when you are tired, stressed, emotionally upset, or under the influence of alcohol or substances. These states impair judgment and lead to poor decisions.
Take regular breaks. Use vivamaxwin's session time reminders to keep track of how long you've been playing. Step away, hydrate, and come back refreshed.
All tools are free, instant to activate, and available directly from your account settings.
Set a daily, weekly, or monthly cap on how much you can deposit into your vivamaxwin account. Once the limit is reached, no further deposits are accepted until the period resets. Limits take effect immediately when reduced and after a 24-hour cooling period when increased.
Set a maximum session duration and vivamaxwin will send you a notification when your time is up. This helps you stay aware of how long you've been playing and encourages regular breaks — especially useful during long live dealer sessions.
Need a short break from vivamaxwin? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time your account is temporarily suspended — you cannot log in, deposit, or place bets. The period cannot be shortened once activated.
If you feel you need a longer break, vivamaxwin's self-exclusion tool permanently suspends your account for a minimum of six (6) months. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period. This is the strongest tool available.
Set a maximum amount you are willing to lose within a given period. Once your net losses reach the limit, vivamaxwin will prevent further wagering until the period resets. This tool is especially helpful for players who want to keep their gaming spend predictable.
vivamaxwin can display periodic pop-up reminders showing how long you've been playing and your net win/loss for the session. These reality checks help you make informed decisions about whether to continue playing or take a break.
To activate any of these tools, log in to your vivamaxwin account and go to Account Settings → Responsible Gaming.
Go to My AccountRecognising the signs early is the first step toward getting help.
Problem gambling can affect anyone — regardless of age, income, or background. vivamaxwin encourages all players to regularly check in with themselves and be honest about their gaming habits. If any of the following signs sound familiar, it may be time to use our responsible gaming tools or seek professional support.
You spend more money on vivamaxwin than you originally planned, or more than you can comfortably afford.
You find yourself chasing losses — continuing to play in an attempt to win back money you have already lost.
Gaming on vivamaxwin is interfering with your work, studies, family responsibilities, or relationships.
You feel restless, irritable, or anxious when you are not able to play.
You have borrowed money, sold belongings, or used funds meant for bills or essentials (like GCash savings or BDO account funds) to fund your gaming.
You hide your gaming activity from family members or close friends.
You have tried to cut back or stop playing but found it difficult or impossible to do so.
Answer honestly — this is for your benefit only.
Do you gamble more than you can afford to lose?
Have you ever lied to someone close to you about how much time or money you spend on gaming?
Do you feel the need to gamble with increasing amounts of money to get the same level of excitement?
Have you ever missed work, school, or important family events because of gambling?
Do you gamble to escape problems, stress, or negative feelings?
After losing, do you feel a strong urge to return as soon as possible to win back your losses?
Have you ever considered or attempted to fund gambling by borrowing money or selling personal items?
Do you feel anxious, depressed, or irritable when you try to reduce or stop gambling?
If you answered yes to two or more of these questions, vivamaxwin strongly encourages you to activate our self-exclusion tool and seek support from a professional counsellor.
Step-by-step guide to activating your self-exclusion.
Visit vivamaxwin.app and sign in using your registered email address and password.
Click on your profile icon in the top right corner and select Account Settings from the dropdown menu.
Navigate to the Responsible Gaming tab within your account settings panel.
Select Self-Exclusion and choose your preferred exclusion period — minimum 6 months, up to permanent exclusion.
Confirm your identity and submit the request. vivamaxwin will process your self-exclusion within 24 hours. You will receive a confirmation email once it is active.
Need immediate help? If you cannot wait, contact vivamaxwin support directly at [email protected] and request an emergency account suspension. Our team is available 24/7.
vivamaxwin strictly enforces the PAGCOR minimum age requirement.
In the Philippines, PAGCOR regulations require that all online casino players be at least 21 years of age. vivamaxwin takes this requirement extremely seriously. Every player who registers on vivamaxwin must complete a Know Your Customer (KYC) verification process that confirms their identity and age before they can make a deposit or place a bet.
Accepted age verification documents include a PhilSys National ID, passport, driver's licence, or UMID card. vivamaxwin reserves the right to request additional documentation at any time and to suspend accounts where age verification cannot be completed.
If you are a parent or guardian and believe a minor under 21 has accessed vivamaxwin using your details, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.
Strictly 18 is NOT enough.
Philippine law and PAGCOR regulations set the minimum gambling age at 21 years old — higher than many other countries. vivamaxwin enforces this without exception.
You are not alone. Help is available — and it's free.
The Philippine Amusement and Gaming Corporation (PAGCOR) provides responsible gaming guidelines and resources for Filipino players. vivamaxwin operates in alignment with PAGCOR's responsible gaming framework.
Our dedicated support team is available 24/7 to assist with responsible gaming concerns. Reach us via live chat on the platform or by email at [email protected]. All conversations are confidential.
If gambling is causing you significant distress, the Philippine mental health crisis hotline is available to provide immediate support. You can also reach out to the National Center for Mental Health (NCMH) for professional counselling services.
vivamaxwin is here for the fun — the thrill of the spin, the excitement of live dealers, the joy of a big win. Keep it that way by using our responsible gaming tools and playing within your means. Must be 21 years or older to register.
⚠️ Gambling can be addictive. Play responsibly. 21+ only. vivamaxwin supports PAGCOR responsible gaming guidelines.